Welcome to Derm Haven! By using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. General Information
Company Name: Derm Haven
Website: www.shopdermhaven.com / http://www.shopdermhaven.com
Contact Information: dermhaven.ng@gmail.com | +2347072594712
2. Use of Our Website
By accessing or using our website, you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms, please do not use our website.
3. Products and Pricing
Product Descriptions: We strive to ensure that product descriptions and images on our website are accurate. However, we do not warrant that the descriptions or images are complete, current, or error-free.
Pricing: Prices are subject to change without notice. All prices are listed in Naira and include applicable taxes unless stated otherwise. Shipping costs are calculated separately at checkout.
4. Orders
Order Acceptance: Your order is not considered accepted until you receive a confirmation email from us. We reserve the right to cancel or refuse any order at our discretion.
Order Modifications: Once an order is placed, modifications or cancellations are not guaranteed. Please contact us promptly if you need to change or cancel your order.
5. Shipping and Delivery
Shipping Costs: Shipping costs are calculated based on the weight of the order and the delivery destination.
Delivery Times: Estimated delivery times are provided as a guideline and are subject to change based on various factors. We are not responsible for delays caused by third-party carriers.
International Shipping: We offer international shipping, and costs and delivery times may vary depending on the destination.
6. Returns and Exchanges
Policy: We do not offer refunds, returns, or exchanges except in cases where items are damaged during delivery or parcels are lost in transit.
Reporting Issues: If you receive a damaged or incorrect item, please notify us within 24 hours of receipt. Items must be returned in their original, unopened condition.
Non-Returnable Items: Products without their original seal cannot be returned.
7. Refunds
Refund Process: Once we receive and inspect your return, we will notify you of the refund approval status. If approved, refunds will be processed within 3 business days.
Bank Details: If a refund is approved, we will request your bank details for processing.
8. Intellectual Property
Ownership: While we may use text, images, and logos on our website from various sources, some content is owned by third parties. We do not claim ownership of content that is not our own.
Usage: You may not reproduce, distribute, or use any content from our website without prior written consent from the relevant copyright owner.
9. Limitation of Liability
Disclaimer: Our website and products are provided on an “as-is” and “as-available” basis. We make no warranties or representations of any kind, express or implied, regarding the accuracy, reliability, or availability of our website or products.
Liability: Derm Haven is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Nigeria. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Nigeria.
11. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following any changes signifies your acceptance of the revised terms.
12. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at dermhaven.ng@gmail.com or +2347072594712.
Thank you for shopping with Derm Haven! We appreciate your business and look forward to serving you.
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